Warranty Policy
For the following categories of products, Sinis will provide warranty service if there are any quality problems or non-human caused problems. Warranty time starts from the time when you receive the goods. Please note that any overdue requests will not be accepted.
LASER ENGRAVER
Warranty Period: 365 Days
Service Method: Free Repair
METAL ENCLOSURE
Warranty Period: 365 Days
Service Method: Free Repair
ACCESSORIES
Warranty Period: 365 Days
Service Method: Free Repair/Replace
· Additional notes about Warranty
1. Natural product degradation through wear and tear, along with breakage/damage during use, is solely the customer's responsibility and is not covered by our warranties.
2. If the product is damaged/misused by customers, the warranty will be invalid immediately. No compensation is available in such cases.
3. Proof is needed for any non-human quality problems, such as pictures or videos.
[The warranty is invalid if the customer operates the product under the following circumstances]:
- refresh the hardware or root the device
- open the product to fix the device
-modify, delete, customize or exchange product components
-use the device in an inappropriate manner
-continue to use the item once a fault occurs and causes more damage